Frequently Asked Questions

Find answers to some of your questions here. Please contact customer support via our Discord if you have questions left unanswered or are in need of tech support.
What is a safe?
A Coinshift safe is a smart contract wallet with Gnosis protocol functionality built-in, that is, a multisig wallet. Because of this, all transactions through Coinshift require approval from the minimum number of safe signers (threshold) before being executed.
What is Gnosis Safe?
Gnosis safe is a multisig smart contract wallet. As a result, inflow to and outflow from the wallet requires approval from the minimum number of owners (the threshold, generally defined when the safe is created) to execute.
How does a multisig wallet work?
Most cryptocurrency wallets, such as Trust wallets or Exodus wallets, require a single signature to authorize transactions and consist of a single private-public key pair to make a transaction.
Multisig wallets, on the other hand, require signatures from more than one user to execute a transaction. As a result, they are more decentralized and secure than single-signer crypto wallets.
So, for example, if you have a multisig wallet with three owners and a threshold of two, two signers' approval is required to execute a transaction. This is not the case with single-signer wallets.
Do all signers have to use Coinshift?
Coinshift does not require all signers in your organization to use Coinshift. They can use any preferred UI, so long as it is cross-compatible with your Gnosis safe.
However, we highly recommend all signers use Coinshift for fluid operational efficiency within your safe and team.
How to add a custom token to the portfolio?
Please refer to the Add Tokens To Your Portfolio section to learn how to add custom tokens to your Coinshift portfolio.
What wallets does Coinshift support?
Coinshift currently supports the following wallets:
  • Metamask
  • XDEFI Wallet
  • Ledger
  • Trezor
  • WalletConnect
  • Coinbase Wallet
Do transactions on Coinshift need to be executed in order?
Yes, transactions on Coinshift need to be executed in order. Failure to do so compromises your safe balance and state, so Coinshift freezes all transactions until they are executed correctly.
Explore further in the Queue section.
Do I need to maintain a minimum or maximum balance in my Coinshift safe?
Coinshift does not require you to maintain a minimum balance in your safe. There is no maximum cap that, if exceeded, Coinshift will no longer be able to maintain your safe.
How many owners should a safe have?
A safe can have as many owners as yor organization wants or needs.
We recommend having at least two owners. Having too many owners may lead to delays in transaction approval and execution depending on how fluid members of your organization work and communicate.
Is Coinshift free? What kind of fees do I need to pay to use it?
Coinshift is free. Users only need to pay the network fees for transactions associated with their safe.
How do I find out about upcoming features for Coinshift v2?
We regularly share updates via our social media platforms. Follow us on Twitter, join our Discord, check out our blog, or subscribe to our email newsletter to find out about any upcoming features to v2 and everything else regarding Coinshift.
What are the benefits of using Coinshift v2?
Coinshift is the most simple, flexible, and efficient multichain treasury management platform for DAOs and crypto-related companies. Benefits include:
  • An intuitive multi-chain and multi-safe management experience in one unified dashboard.
  • Massive time savings with efficient workflow and advanced roles for all wallets associated with a safe.
    • Contact tagging.
    • Transaction labeling.
    • Non-signer proposal.
  • Multi-token mass payout.
  • Payment streaming.
  • Salary automation.
  • And more...
How to get access to the Coinshift v2 invite
Although v2 is not yet live, visit this link to join the wait list for early access.
How to migrate data from Coinshift v1 to v2
Migrating your Coinshift safe currently on v1 over to v2 is not difficult. Simply follow the instructions laid out in this link to do so.
How to execute pending transactions
Transactions must be executed in sequence. If you try to execute them in random order, all your transactions will be stuck.
Check the list of all pending transactions from the Queue tab (under the Transaction tab) if you think this may be the problem you are facing. As well, try to start executing the transaction with a lower nonce value.
How to start and manage a stream from the Coinshift dashboard
Read our detailed guide on how you can set up and manage a payment stream.
How do I remove a safe I no longer use?
Coinshift does not have the option to delete a safe. However, you can use the Accounts Filter option to filter out any safe(s) you no longer wish to see. Refer to this link to learn how.
How do I add signers/non-signers?
Signers ("or owners") are users who have the authority to sign a transaction whereas non-signers (or "members") are limited to non-functional power. Therefore, the methods to add owners and members are quite different.
Signers are added via the Account Tab, and members are added via the User Management section. Follow our guide to add Owners and Members to your safe.
Can I export a report (e.g. USDC burn in the last 6 months across all safes) and upload this to my accounting solution?
You can export reports with Coinshift.
Navigate to the Export CSV option in the History tab (under the Transaction section). This option will allow you to download a .csv file containing the transaction history of all your safes housed in your organization. You can use this file for any accounting or auditing purpose you may need.
How does Coinshift protect my data?
All your sensitive user data, i.e., contacts, labels, and other transaction metadata, are only visible to members in an organization. No members outside the organization have access to or the right to see any of an organization's sensitive details.
Moreover, the data stored in Coinshift's database is encrypted, and the backend does not log any sensitive information to Datadog.
Please contact customer support if you have questions about Coinshift that remain unanswered after reading this documentation or are in need of tech support. We will reply to your inquiry as soon as possible.