๐Ÿš€FAQ: Transactions & Operations

Find answers to all your transactions and operations-related queries here.

Where can I locate my Safe address if I've forgotten it?

Go to the Accounts section in your Coinshift app. Here, you'll see a list of all accounts associated with your organisation. Identify and select the account you're looking for to view its address.

How can I receive assets in my Safe?

Follow the below steps to receive assets in your Safe on the Coinshift app. You can also follow this article to know the detailed steps.

  • Access Accounts- Log into your Coinshift account and navigate to the Accounts section

  • Identify Safe address- Once you are in the Accounts section, you can see the list of all accounts inside an organisation. Copy the desired Safe address by using the copy icon

  • Provide or share the address- If you want someone else to send assets to your Safe, provide them with this address. If you're transferring assets from another wallet or platform, use this address as the receiving address

  • Confirm the transfer- Once the assets are sent to your Safe address, wait for the necessary blockchain confirmations. The time might vary depending on the asset type and network conditions

  • Check your balance- After a successful transfer, the assets will be reflected in your Safe's balance.

How to add a custom token to the portfolio?

Please refer to the Add Tokens To Your Portfolio section for a detailed guide on incorporating custom tokens into your Coinshift portfolio.

Is the transfer of NFTs supported on Coinshift?

Currently, Coinshift does not facilitate direct transfers of NFTs. You can, however, view and monitor your NFT assets through the Portfolio section of the app. This feature allows for effective tracking and management of NFT holdings, though direct transfer capabilities are not yet available.

How do we determine the fiat value of assets?

Coinshift utilises Coingecko to access real-time market data for cryptocurrencies. This data is employed to calculate the fiat value of the tokens in your portfolio.

How do I add Signers/Non-signers?

Signers and non-signers (or "Members") serve different roles within a Safe. Signers possess the authority to approve transactions, while Members hold non-functional power. Consequently, the procedures for adding these two user types are distinct.

To add Signers, navigate to the Accounts section. For Members, access the Members section under the Settings tab. For step-by-step guidance on incorporating Signers and Members into your Safe, please consult our underlined guide.

One of our Safe Signers has departed from the Organisation. How can I remove or replace their address from the Safe?

If you are an authorised Safe Signer, simply navigate to the Accounts section within your Organisation. Here, you can manage all associated accounts and their Signers. To remove the departing Signer, use the Remove Signer option next to the desired Signer address. Alternatively, if you wish to replace the outgoing Signer with a new member, you can utilise the Swap Signer option to update the address accordingly.

How do I remove a Safe I no longer use?

You can remove a Safe from your organisation by using the Remove Safe option. Read the link to learn more about how you can remove a Safe.

Is it necessary to approve/discard the proposal in order (in case there are more than one)?

Proposals are off-chain, allowing you to approve or discard them in any sequence you see fit.

How to execute pending transactions?

It is essential to execute transactions sequentially. Attempting to process them out of order may cause your transactions stuck.

If you suspect this issue is affecting your pending transactions, please consult the Queue tab, located under the Transactions section. To resolve the problem, initiate the execution of transactions with lower nonce values.

I want to transfer different sets of tokens to different users. Is it possible to do this in Coinshift?

Yes, absolutely! Coinshift's Add Batch feature lets you send various sets of tokens to different users all in a single transaction. This means you can efficiently manage payments to multiple recipients in different assets, without needing to initiate multiple transactions for multiple users.

How can an on-chain transaction be rejected?

Signers have the authority to reject an on-chain transaction provided it has not yet attained consensus.

Please refer to the On-chain Transaction Rejection section for a detailed guide.

Please contact customer support if you have questions about Coinshift that remain unanswered after reading this documentation or are in need of tech support. We will reply to your inquiry as soon as possible.

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